Frequently Asked Questions

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How am I matched with a therapist?

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After you sign up for Seven Starling, we’ll ask you a few additional questions about your individual preferences, therapy goals, and mental health history. We’ll use this information to match you with a licensed therapist that meets your needs and is licensed to support you in your state. 98% of Seven Starling members stay with their first match.

Can I change my therapist if they aren't a fit?

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If you feel that your therapist is not the right fit for you, please let your Patient Care Advocate know by emailing them at support@sevenstarling.com. Pending therapist availability, we are happy to rematch you to another therapist that is a better fit for your needs!

What credentials do Seven Starling therapists have?

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All Seven Starling therapists are masters level experienced clinicians who are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training. 

Who is Seven Starling a good fit for?

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Seven Starling is designed for people experiencing Anxiety, Depression or Trauma during fertility challenges, pregnancy loss, abortion, pregnancy, postpartum, or early parenthood. In order to join Seven Starling you must be 18 years or older and currently reside in one of the states we support. Book a free consult with one of our friendly Care Coordinators to see if we're available in your area and to get your insurance benefits checked.

Seven Starling is not a good fit for people looking for emergency support or for people who have a history of Schizophrenia, Psychosis or Bipolar disorder. We strongly believe the best care model for these conditions is in person care and encourage you to seek support. Visit the "Resources" tab on our website to browse trusted alternative resources.

What is group therapy?

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Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Groups are a safe space to harness your support network of other women on the same journey as you. In each session, your group therapist will share educational and self care tools and you'll have the option to discuss your experience or just listen.

How am I matched to a group?

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If group therapy is part of your care plan, you are matched with your group of 10 or less based on what you're currently experiencing (e.g., pregnant, postpartum, experiencing loss), state of residence, schedule, and therapy goals. We take all of these factors into consideration when choosing the best group for you.


When does my group meet?

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If a group is part of your care plan, we will work with you to find a group that meets your schedule. Your group sessions will be at the same time and day every other week unless prior arrangements are made to accommodate scheduling conflicts. While your group forms, you may have weekly individual sessions with your therapist. You can view your upcoming appointments by accessing the Sessions tab in your Seven Starling app.


Does Seven Starling offer medication management?

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Yes! Many women suffering from maternal mental health challenges can benefit from a combination of therapy and medication. Offering this service at Seven Starling is part of our holistic approach to care and we’re thrilled to make accessing it even easier. Note: At this time we’re not able to offer medications to pregnant patients. Pregnant patients who think they might benefit from medication should consult their OB care provider. 

Is group therapy a required component of my plan?

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No, groups are optional! We offer many different options for care plans with or without groups. Our friendly Care Coordinators are happy to help you develop a care plan that fits your needs and preferences. Schedule a free consult to get started.

Does Seven Starling provide assessment or paperwork for FMLA, Social Security Disability, or other similar programs?

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Seven Starling does not provide assessments or participate in the completion of paperwork/forms for the following (not a complete list): Family Medical Leave Act (FMLA), Leave Of Absence, Social Security Disability, Emotional Support Animal, Hormone Replacement Therapy, Custodial/Forensic Evaluation, Fitness for Duty/Return to Work, Housing Evaluations. Questions related to this documentation can be addressed to a primary care provider or alternate behavioral health provider.

Does Seven Starling accept my insurance?

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Seven Starling accepts most commercial insurance plans as well as select medicaid plans. Book a free consult here with one of our friendly care coordinators and they can check your insurance benefits directly as well as help you get started. Coverage varies by state, but some of the plans we accept include Anthem, Aetna, Cigna, CareFirst, United Healthcare, Kaiser, and Blue Cross Blue Shield.

We offer support for out-of-network reimbursement and have a care team on hand to help explain how it works and provide the paperwork you'll need. We'll check these benefits on your consult as well so you can have the full picture of what you're eligible for!

Can I use my HSA/FSA to pay for Seven Starling?

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Yes! Most Health Savings Accounts provide a debit card that can be used to process payments. Just update your payment method in the desktop version of the Seven Starling app with your HSA/FSA card details, and your subscription will be automatically charged to the payment method on file.


What is the membership cancellation policy?

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Cancel your subscription anytime, no questions asked. Let us know you would like to cancel by emailing us at support@sevenstarling.com.

How do I know if my insurance covers out-of-network mental health services?

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We're happy to do a free benefits check for you! Book a free consult here with one of our care coordinators and they can check your benefits directly as well as help you get started.


How do I claim out-of-network reimbursement for Seven Starling?

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To claim out-of-network reimbursement from your insurance company, please request a detailed superbill to submit directly to your insurer by emailing support@sevenstarling.com. We are happy to help you with this!

How do I request a Superbill for out-of-network claims?

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Superbills are generated upon request and will be uploaded to your secure Seven Starling account. Please email us at support@sevenstarling.com and we'd be happy to help you!

My out-of-network claim was rejected, should I resubmit it?

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If your claim is rejected, inform the Seven Starling Support team of the rejection by emailing support@sevenstarling.com. Please include any information about the rejected claim if you have it, such as a coding problem or additional details. We will do our best to generate a new superbill for you with alternative coding that may meet your insurer’s unique requirements.

How do the credits on my account work?

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Session credits are applicable for our out-of-network cash pay plans only. In-network members can ignore the credits listed on their account. For out-of-network members, your plan includes a number of pre-paid, nonrefundable session credits that must be used in the billing period they are purchased. Credits can be used to flexibly and conveniently book sessions directly from your account and will renew according to the same cadence as your billing cycle. Looking to attend more sessions this month and need more credits? Reach out to support@sevenstarling.com and we'd be happy to help you purchase additional credits!

Can I get a refund of my membership or session credits?

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Memberships can be cancelled at any time for any reason. We are not able to offer refunds for memberships or session credits. Ensuring your continued access to high quality care is our top priority. During the duration of your membership, your holistic care team is made available to you and you have access to the benefits and resources within the Seven Starling app. If you wish to change your plan to better suit your needs or cancel it, we'd be happy to help! Email your Patient Care Advocate at support@sevenstarling.com.

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Is group therapy a required component of my plan?

Answer +

close -

No, groups are optional! We offer many different options for care plans with or without groups. Our friendly Care Coordinators are happy to help you develop a care plan that fits your needs and preferences. Schedule a free consult to get started.

Can I get a refund of my membership or session credits?

Answer +

close -

Memberships can be cancelled at any time for any reason. We are not able to offer refunds for memberships or session credits. Ensuring your continued access to high quality care is our top priority. During the duration of your membership, your holistic care team is made available to you and you have access to the benefits and resources within the Seven Starling app. If you wish to change your plan to better suit your needs or cancel it, we'd be happy to help! Email your Patient Care Advocate at support@sevenstarling.com.

How do the credits on my account work?

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close -

Session credits are applicable for our out-of-network cash pay plans only. In-network members can ignore the credits listed on their account. For out-of-network members, your plan includes a number of pre-paid, nonrefundable session credits that must be used in the billing period they are purchased. Credits can be used to flexibly and conveniently book sessions directly from your account and will renew according to the same cadence as your billing cycle. Looking to attend more sessions this month and need more credits? Reach out to support@sevenstarling.com and we'd be happy to help you purchase additional credits!

Does Seven Starling provide assessment or paperwork for FMLA, Social Security Disability, or other similar programs?

Answer +

close -

Seven Starling does not provide assessments or participate in the completion of paperwork/forms for the following (not a complete list): Family Medical Leave Act (FMLA), Leave Of Absence, Social Security Disability, Emotional Support Animal, Hormone Replacement Therapy, Custodial/Forensic Evaluation, Fitness for Duty/Return to Work, Housing Evaluations. Questions related to this documentation can be addressed to a primary care provider or alternate behavioral health provider.

Does Seven Starling accept Medicaid?

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Yes, Seven Starling accepts select Medicaid plans as well as most commercial insurance plans. Patients can schedule a free consult with one of our friendly care coordinators to get a benefits check.

Who is Seven Starling a good fit for?

Answer +

close -

Seven Starling is designed for people experiencing Anxiety, Depression or Trauma during fertility challenges, pregnancy loss, abortion, pregnancy, postpartum, or early parenthood. In order to join Seven Starling you must be 18 years or older and currently reside in one of the states we support. Book a free consult with one of our friendly Care Coordinators to see if we're available in your area and to get your insurance benefits checked.

Seven Starling is not a good fit for people looking for emergency support or for people who have a history of Schizophrenia, Psychosis or Bipolar disorder. We strongly believe the best care model for these conditions is in person care and encourage you to seek support. Visit the "Resources" tab on our website to browse trusted alternative resources.

My out-of-network claim was rejected, should I resubmit it?

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close -

If your claim is rejected, inform the Seven Starling Support team of the rejection by emailing support@sevenstarling.com. Please include any information about the rejected claim if you have it, such as a coding problem or additional details. We will do our best to generate a new superbill for you with alternative coding that may meet your insurer’s unique requirements.

What is group therapy and is it a fit for my patient?

Answer +

close -

Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Groups are a safe space to harness support networks of other women on the same journey. In each session, the group therapist will share educational and self care tools and patients will have the option to discuss their experience or just listen.

What credentials do Seven Starling therapists have?

Answer +

close -

Seven Starling therapists are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training.

Does Seven Starling offer financial assistance?

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Yes. On a case by case basis we are able to offer financial aid to patients who qualify. The maximum aid is up to 50% off the stated price of therapy.

Does Seven Starling offer medication management?

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Yes! Many women suffering from maternal mental health challenges can benefit from a combination of therapy and medication. Offering this service at Seven Starling is part of our holistic approach to care and we’re thrilled to make accessing it even easier. Note: At this time we’re not able to offer medications to pregnant patients. Pregnant patients who think they might benefit from medication should consult their OB care provider. 

Does Seven Starling accept insurance?

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close -

Yes! We accept most commercial insurance plans including Aetna, Kaiser Permanente, Cigna, United Healthcare, Blue Cross Blue Shield, Anthem, CareFirst, and more. We also accept select Medicaid plans. Patients can sign up for a free consult to receive a benefits check as coverage varies by state and plan. Our Care Coordinators are on hand to help your patient with Superbills and out-of-network claims. Seven Starling is also HSA/FSA eligible.

When will my patient be seen?

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Your patient will be seen within about a week of beginning therapy. We make immediate contact with your patient when they book a free consultation via the referral card. After signing up, your patient is matched with a therapist within 3 business days and on average will have their first therapy appointment scheduled within 7 business days.

Which patients is Seven Starling a good fit for?

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Seven Starling is a good fit for people experiencing anxiety, depression or trauma during fertility challenges, pregnancy loss, abortion, pregnancy, postpartum, or early parenthood. They must be 18 years or older, not have a previous history of Schizophrenia, Psychosis or Bipolar disorder, not require emergency care, and currently reside in one of the states we support.

How do I request a Superbill for out-of-network claims?

Answer +

close -

Superbills are generated upon request and will be uploaded to your secure Seven Starling account. Please email us at support@sevenstarling.com and we'd be happy to help you!

How do I claim out-of-network reimbursement for Seven Starling?

Answer +

close -

To claim out-of-network reimbursement from your insurance company, please request a detailed superbill to submit directly to your insurer by emailing support@sevenstarling.com. We are happy to help you with this!

How do I know if my insurance covers out-of-network mental health services?

Answer +

close -

We're happy to do a free benefits check for you! Book a free consult here with one of our care coordinators and they can check your benefits directly as well as help you get started.


What is the membership cancellation policy?

Answer +

close -

Cancel your subscription anytime, no questions asked. Let us know you would like to cancel by emailing us at support@sevenstarling.com.

Does Seven Starling accept my insurance?

Answer +

close -

Seven Starling accepts most commercial insurance plans as well as select medicaid plans. Book a free consult here with one of our friendly care coordinators and they can check your insurance benefits directly as well as help you get started. Coverage varies by state, but some of the plans we accept include Anthem, Aetna, Cigna, CareFirst, United Healthcare, Kaiser, and Blue Cross Blue Shield.

We offer support for out-of-network reimbursement and have a care team on hand to help explain how it works and provide the paperwork you'll need. We'll check these benefits on your consult as well so you can have the full picture of what you're eligible for!

Can I use my HSA/FSA to pay for Seven Starling?

Answer +

close -

Yes! Most Health Savings Accounts provide a debit card that can be used to process payments. Just update your payment method in the desktop version of the Seven Starling app with your HSA/FSA card details, and your subscription will be automatically charged to the payment method on file.


Does Seven Starling offer medication management?

Answer +

close -

Yes! Many women suffering from maternal mental health challenges can benefit from a combination of therapy and medication. Offering this service at Seven Starling is part of our holistic approach to care and we’re thrilled to make accessing it even easier. Note: At this time we’re not able to offer medications to pregnant patients. Pregnant patients who think they might benefit from medication should consult their OB care provider. 

When does my group meet?

Answer +

close -

If a group is part of your care plan, we will work with you to find a group that meets your schedule. Your group sessions will be at the same time and day every other week unless prior arrangements are made to accommodate scheduling conflicts. While your group forms, you may have weekly individual sessions with your therapist. You can view your upcoming appointments by accessing the Sessions tab in your Seven Starling app.


How am I matched to a group?

Answer +

close -

If group therapy is part of your care plan, you are matched with your group of 10 or less based on what you're currently experiencing (e.g., pregnant, postpartum, experiencing loss), state of residence, schedule, and therapy goals. We take all of these factors into consideration when choosing the best group for you.


What is group therapy?

Answer +

close -

Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Groups are a safe space to harness your support network of other women on the same journey as you. In each session, your group therapist will share educational and self care tools and you'll have the option to discuss your experience or just listen.

What credentials do Seven Starling therapists have?

Answer +

close -

All Seven Starling therapists are masters level experienced clinicians who are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training. 

Can I change my therapist if they aren't a fit?

Answer +

close -

If you feel that your therapist is not the right fit for you, please let your Patient Care Advocate know by emailing them at support@sevenstarling.com. Pending therapist availability, we are happy to rematch you to another therapist that is a better fit for your needs!

How am I matched with a therapist?

Answer +

close -

After you sign up for Seven Starling, we’ll ask you a few additional questions about your individual preferences, therapy goals, and mental health history. We’ll use this information to match you with a licensed therapist that meets your needs and is licensed to support you in your state. 98% of Seven Starling members stay with their first match.

My friend or family member is ___ weeks into their pregnancy. Is this membership right for them?

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Yes! We support expecting parents as early as 8 weeks into their pregnancy and as late as 2 years into postpartum. Your friend or family member will be matched with a group of people with a similar due date and an expert Doula that will guide them every step of the way. All of their support will be personalized for their stage, whether that's learning childbirth education topics or discussing newborn care and beyond.

Does Seven Starling include Childbirth and Parenting Education?

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Yes! Our program is designed to support expecting and new parents through every step of the journey, including childbirth education, postpartum recovery, newborn care, and more.‍

What if I can't join my class anymore? Can I switch the time?

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We get it - life happens. Email us at support@sevenstarling.com and we'll do our best to accomodate you!

Will I get a recording of my class?

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All Seven Starling classes are live and interactive. To protect the privacy of our attendees, no recordings are shared. If you're not able to attend, just let us know by emailing support@sevenstarling.com and we'll do our best to accomodate you!

Can my partner attend a Seven Starling class?

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Absolutely! Partners or family members are always encouraged and welcome to join you.

Can I switch groups if my schedule changes or its not a fit?

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Life happens - we get it! If you are no longer able to make your group's scheduled sessions, reach out to us at support@sevenstarling.com and we'll work to match you with another group.

What happens after I sign up for a membership?

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Welcome! We're so excited to have you. Once you've signed up for a membership, we'll schedule a call to match you with your expert and small group. Matching is done by hand to make sure you have the perfect experience. You'll then meet with your expert Doula one on one to get to know each other and then will join your small group sessions every other week. You'll also receive access to the Seven Starling app right away, so you can start diving in to content relevant to your stage.

Can my partner join my sessions?

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We love to involve partners and will let you know which sessions are best for them to join. We design specific sessions around conversations where we think it's important for partners to attend (your expert will remind you when those are!).

What if I can't make it to one of my live sessions?

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The foundation of Seven Starling is the small group experience, so we highly encourage you to attend your live sessions if you can! That said, we know life gets in the way. Your program is full of lessons, video learnings, and exercises to help you catch up if you miss a session. And, your dedicated expert is always there via chat for questions you have!

I've already had my baby, is a Seven Starling membership right for me?

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Absolutely! Postpartum is when $#!+ gets real and you'll need support more than ever. Join Seven Starling anytime up to 3 months after your delivery and get expert support continuing up to 1 year+. Meet bi-weekly with your expert and small group and get content designed specifically for your stage (think feeding, sleeping, mental health, or just having some space to vent!).

Does a Seven Starling membership replace Childbirth Education classes?

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Yes! Our memberships cover all of the core childbirth education topics, including stages of labor, pain management options, what to bring to the hospital, and more. Our curriculum is OBGYN-approved and designed to help you feel prepared and confident, going beyond traditional childbirth ed to cover topics like newborn safety, pelvic floor strength, and the emotional and physical changes that accompany pregnancy and early parenthood.

When should I start my membership?

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Get started as early as 8 weeks into your pregnancy and as late as 3 months into postpartum. Your expert will tailor your program to the stage you're at and support you up to 1 year into parenthood (& growing!).

Who will my expert be?

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After you sign up for Seven Starling, we'll do a 1:1 matching session with you so we can get to know you and match you with an expert Doula that will help you achieve your goals. All Seven Starling experts are experienced Doulas and most are also Childbirth Educators (& more!).

Who is in my group and how do I get matched?

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Seven Starling groups are built to create lasting connections. Your group includes ~7 other parents with a similar due date as you. We also take a number of other factors into account, including your goals, preferences, and more! After you sign up, we'll do a matching session with you to get to know you and match you with a great expert and group.

When are my sessions and will they fit my schedule?

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After you sign up, we'll do a matching session with you to get to know your goals, preferences, and schedule! We have plenty of options and will find a group that fits your schedule.

What is Seven Starling's membership cancellation policy?

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Cancel anytime, no questions asked. Let us know by emailing support@Sevenstarling.com

Is my Seven Starling membership FSA or HSA eligible?

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Childbirth education topics like those covered in weeks ~28-35 of our membership are typically eligible, but it varies by health plan and state. We encourage you to confirm with your plan and are happy to send you a detailed overview of the content included in your program and the expert who will be leading it. Just send us a note at support@Sevenstarling.com.

Is Seven Starling covered by insurance?

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Most commercial health plans reimburse up to $150 for childbirth education classes. This means you can get a few months of Full Circle pregnancy membership or up to a few classes reimbursed, as long as they cover childbirth education content. Every health plan differs though and we encourage you to reach out to your plan to confirm what is included in your policy. We know insurance can be confusing -- we're here to help!  Just send us a note at support@sevenstarling.com and we can help you coordinate our out-of-network reimbursement.

I'm having trouble logging in. Help!

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Email us at support@sevenstarling.com and we'll help you out ASAP!

Where does the Seven Starling curriculum come from?

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We're so glad you asked! Our curriculum was designed by leading OB GYNs, Midwives, Doulas, Lactation Consultants, and others to ensure you have the latest evidenced-based information at your fingertips.

Does Seven Starling offer credit for referring a friend?

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We love that you want to share Seven Starling with your friends! Give $17 and get $17 when you refer a friend here.

I'm a doula, how do I refer clients to Seven Starling?

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We're so glad to hear that you'd like to share Seven Starling with your clients! Send us a note at support@sevenstarling.com to get more information about joining our for ambassador network.